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What is OMD Cleo?

OMD Cleo is the AI operating system that lets enterprises adopt AI-driven workflows without having to build, host, or operate AI infrastructure themselves.

It is delivered as a multi-tenant SaaS service hosted on OMD's EU Kubernetes cluster, and can also be deployed into a customer's own Kubernetes environment when data-residency or sovereignty requirements demand it.

The core idea

Most AI platforms require users to open a dedicated chat interface — a web application or a mobile app — to interact with the assistant. OMD Cleo takes a different approach: Cleo is channel-agnostic. Your employees receive Cleo-generated messages on the communication tools they already use every day, such as Microsoft Teams, Matrix, Email, or WhatsApp.

For workflows that touch your customers — for example appointment booking reminders or status updates — Cleo communicates as your organisation, never as OMD. Your customers see only your brand.

What Cleo does

Cleo brings together three capabilities that are usually developed and operated separately:

Capability Description
AI workflows Reusable, scheduled or event-driven processes that combine an LLM, data from your OMD environment, and a delivery channel
MCP tooling Pre-built Model Context Protocol servers that give the LLM read and write access to OMD Go, OMD Powerhouse, and OMD Document Hub
Multi-channel delivery A single agent runtime that delivers responses to Matrix, Teams, Email, WhatsApp, and future channels without requiring separate integrations

How it relates to OMD's product suite

OMD Cleo is the AI layer that sits on top of the OMD product suite:

  • OMD Go — AI-driven mobile workforce management. Cleo can read task and trip data, suggest replanning, and deliver worker briefings.
  • OMD Powerhouse — Enterprise BI and data lake. Cleo can query dashboards, run SQL, and surface analytics insights in a natural-language conversation.
  • OMD Document Hub — Managed document store. Cleo can search for relevant documents using semantic (vector) search and present summaries.
  • OMD Assets — Asset lifecycle management (MCP server in roadmap).

Who hosts and operates Cleo?

  • Primary: OMD-operated Kubernetes cluster in the EU (multi-tenant SaaS).
  • Disaster recovery: OMD-operated Google Cloud Kubernetes cluster.
  • Customer-hosted: The same workloads are packaged as Argo CD manifests for customers who require on-premise or private-cloud deployment.

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